Authorized use
SecOps is for authorized customer administrators, supervisors, guards, support users, and approved reviewers. Users must follow their employer's policies and only access accounts, sites, routes, and reports they are permitted to use.
Operational limits
SecOps is not an emergency dispatch service, alarm-monitoring center, law-enforcement system, or substitute for required site procedures.
The platform helps document patrol activity and route operational alerts; it does not guarantee rescue, law-enforcement response, or alarm-center intervention.
The service is provided as-is during pilot and early rollout phases; availability and features may change as the platform matures.
Customer administrator responsibilities
Customer administrators are responsible for provisioning users, configuring sites and checkpoints, defining operational policies, and ensuring officers follow site emergency procedures.
Administrators must not upload checkpoint payloads, credentials, or private evidence into public support channels.
Security and support
Report suspected unauthorized access, lost devices, exposed credentials, or support escalations to support@thesecops.app.
Do not share passwords, raw checkpoint payloads, app keys, or private customer evidence through public channels.